Returns & Exchanges

At Basilur Tea, we strive to ensure every sip meets our premium standards; however, due to the perishable nature of our products, we offer returns or replacements on unopened items or damaged goods within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation regarding the reason for your return or exchange request.

• 2.
  Verification and Approval

  Our quality control team will review your request and, if applicable, provide a Return Merchandise Authorization (RMA) number and shipping instructions.

• 3.
  Secure Packaging

  Carefully pack the unopened tea tins or gift sets in their original packaging to ensure they are not damaged during transit back to our warehouse.

• 4.
  Refund Processing

  Once your return is received and inspected, we will process a refund to your original payment method or dispatch a replacement within 5-7 business days.